Please read these Terms carefully before using this website, submitting an enquiry, requesting a quotation, instructing us to arrange services, or making payment.
Summary of Key Terms
- LDN Tour is the trading name of Demapal Ltd.
- We provide information, planning, arranging and coordination services in relation to tours, guides, transport, tickets, itineraries and related visitor services.
- Many services are delivered by independent third-party suppliers.
- Website content is provided for general information and may change without notice.
- Quotations are subject to availability and are not binding until confirmed by us.
- A binding contract is formed only when we accept the booking or instruction and, where applicable, receive payment.
- Some amounts paid for third-party services may become non-refundable once committed on your behalf, subject to the law and the supplier’s own terms.
- Availability, pricing, timings, routing, driver details, guide availability and ticket inventory may change before the booking is actually secured.
- We process personal data in accordance with our Privacy Policy.
- Full Terms and Conditions apply below.
1. About us
These Website and Booking Terms and Conditions govern the use of the LDN Tour website and the provision of services arranged under the trading name LDN Tour, a trading name of Demapal Ltd.
Demapal Ltd is a company registered in England and Wales with company number 11059790 and registered office at 63 St. Mary Axe, London EC3A 8AA, United Kingdom.
References in these Terms to “LDN Tour”, “Demapal Ltd”, “we”, “us” or “our” mean Demapal Ltd trading as LDN Tour.
2. When these Terms apply
By using this website, submitting an enquiry, requesting a quotation, instructing us to arrange services, accepting a quotation, or making payment, you agree, to the extent applicable, to be bound by these Terms.
Different parts of these Terms apply at different stages of engagement. Website-use provisions apply when you use the website. Booking, payment, cancellation and supplier provisions apply when you ask us to arrange or coordinate services for you.
3. Website content and general information
The content of this website is provided for general information and orientation only.
Although we aim to keep information accurate, useful and up to date, the website content may change at any time without notice. Availability, prices, routes, timings, supplier arrangements, opening times, ticket conditions and other details may change after publication.
Nothing on this website constitutes a binding quotation, a guarantee of availability, or a contractual commitment unless and until we confirm the arrangement in writing.
We reserve the right to correct errors, inaccuracies or omissions at any time.
4. Nature of our services
Unless expressly agreed otherwise in writing, LDN Tour acts primarily as an agent, arranger, consultant and coordinator in relation to travel-related and visitor services, which may include:
- private tours and sightseeing arrangements;
- licensed guides;
- chauffeur-driven transport;
- airport transfers and meet and greet services;
- ticketing and reservations;
- museum and attraction visits;
- day trips and bespoke itineraries;
- restaurant bookings and related concierge-style assistance.
Unless expressly stated otherwise in writing, we do not act as a package holiday organiser or tour operator.
Our role is generally to source, recommend, arrange, coordinate, and where applicable collect and pass on payments to third-party suppliers engaged to deliver the relevant service.
5. Contacting us and submitting enquiries
You may contact us through the website forms, WhatsApp, telephone, fax, or any other contact channel we make available from time to time.
We do not publish a general contact email address openly on the website in order to reduce spam and protect the reliability of client communications. Once you submit a form, you will receive an automatic email confirmation and may then reply by email directly.
By submitting any form or sending us an enquiry, you confirm that the information you provide is accurate, complete and supplied in good faith.
6. Quotations
We may provide quotations by email, WhatsApp, website form response, or orally.
Unless otherwise stated, all quotations are:
- subject to availability;
- subject to change before confirmation;
- non-binding until accepted by us in writing and, where applicable, paid for.
Unless a different validity period is stated in the quotation, a quotation is valid only for the period expressly stated by us or, if no period is stated, for a reasonable time in the circumstances.
7. Formation of contract
A binding contract is formed only when:
- we confirm acceptance of your booking or instruction in writing; and
- where applicable, we receive the required payment.
For some services, especially those involving third-party suppliers, a separate contract may also arise between you and the underlying supplier.
8. Your authority and information
You authorise us to rely on the information you provide and to take reasonable steps on your behalf to source, recommend, negotiate and arrange services in accordance with your instructions.
You are responsible for ensuring that all information supplied to us is accurate, including names, dates, times, passenger numbers, ages of children, mobility requirements, luggage details, contact details and any other material information.
We are not responsible for losses, delays, failed bookings or extra costs arising from inaccurate, incomplete or late information supplied by you.
9. Our role and third-party suppliers
Many services promoted or arranged through LDN Tour are delivered by independent third-party suppliers, including guides, transport operators, venues, attractions, ticketing platforms, restaurants and other service providers.
We use care in selecting suppliers, but except where the law requires otherwise or where we expressly accept principal responsibility in writing, we are not responsible for the acts, omissions, insolvency, service quality, delays, cancellations, pricing errors or operational failures of third-party suppliers.
We will, however, use reasonable efforts to assist you in resolving issues and, where appropriate, to seek refunds, credits or replacements from the supplier.
Any refund or recovery dependent on a third-party supplier is limited to the amount we actually recover from that supplier, unless the law requires otherwise.
10. Transport services
10.1 General
Transport services are subject to the specific terms applicable to the transport booking, the supplier, and any relevant licensing rules.
Where a transport booking is accepted by Demapal Ltd in its capacity as a licensed London private hire operator, the applicable transport arrangements are subject to the legal obligations applying to that role, including the possibility of lawful discharge or sub-contracting to another licensed operator where permitted.
Where transport is arranged by us purely as agent through another licensed operator or third-party provider, the underlying operator remains responsible for carrying out the journey.
10.2 Driver details
We aim to provide driver details in advance where possible. However, for many bookings, especially transfers, driver details may only be available shortly before the journey, including as late as approximately one hour before pickup.
10.3 Waiting time
Unless otherwise confirmed in writing:
- for airport pickups, 60 minutes’ waiting time from the actual landing time may be included;
- for non-airport pickups, 15 minutes’ waiting time may be included.
Additional waiting time, parking, route changes, diversions, extra stops, or similar extras may be charged additionally.
10.4 Conduct and safety
Passengers must wear seat belts where required by law and must behave reasonably and safely.
Smoking, vaping, illegal drug use, and abusive, threatening or seriously inappropriate behaviour are prohibited in vehicles. A driver may refuse or terminate carriage in such circumstances, and no refund will be due where the refusal or termination is caused by the passenger’s behaviour.
10.5 Lost property and damage
We are not responsible for items left in vehicles, although we will try to assist.
You are responsible for any damage caused by you or your party to a vehicle used for your booking and must reimburse all reasonable costs.
11. Guides, tours and itinerary services
Guide services, tour arrangements, itinerary planning and related recommendations are shaped around the information available at the time and your stated preferences.
Where a guide or other supplier becomes unavailable due to illness, emergency, scheduling change or other cause beyond our control, we will use reasonable efforts to find a replacement or propose an alternative. However, we do not guarantee that a replacement will always be available.
We are not responsible for differences in style, presentation, personality or perceived suitability of an independent guide, provided the guide performs the booked service with reasonable professional competence.
12. Tickets, reservations and availability
Tickets, reservations and time-sensitive services are often subject to live availability and pricing.
Even after you have paid us, it is possible that:
- a service is no longer available;
- ticket inventory has sold out;
- the supplier has changed the price;
- seating or ticket category has changed;
- timings or access conditions have changed.
We will act within a reasonable time after receiving your payment and instructions, but we do not guarantee that availability will remain unchanged until the actual moment of booking.
If a requested service is unavailable after payment, we may offer:
- a reasonable alternative;
- a price adjustment;
- or a refund of the unavailable element, less any non-recoverable costs already incurred, where legally permitted.
13. Payments
Unless otherwise agreed, all bookings must be paid in full in advance.
We may accept payment by card, Stripe, SumUp, PayPal, Apple Pay, Google Pay, bank transfer and other methods we approve from time to time.
We do not accept cash payments to drivers or other suppliers unless we expressly agree otherwise in writing.
Demapal Ltd is not VAT-registered, so UK VAT is not added to our charges unless stated otherwise.
14. Non-refundable amounts and third-party charges
Once we have, with your authority, used your funds to secure non-refundable third-party services or incurred non-recoverable charges, those amounts are non-refundable except:
- where the supplier agrees to refund them;
- where we recover them on your behalf;
- or where the law requires otherwise.
This may apply, depending on the booking, to tickets, reservations, guide fees, vehicle reservations, booking fees, service fees, administration fees and other supplier charges.
15. Changes requested by you
If you request changes after confirmation, we will try to help, but any change is subject to:
- supplier availability;
- additional charges;
- updated prices;
- revised cancellation terms;
- our written agreement.
Changes requested shortly before the service date, during the trip, or after third-party services have been secured are particularly likely to incur additional cost or be impossible.
16. Cancellation by you
Cancellation terms depend on the type of service booked.
16.1 Date-specific bookings
For many services involving a specific date or period, including certain transport, vehicle hire, accommodation, restaurant, event, attraction and leisure-related bookings, statutory cancellation rights may be excluded or limited.
16.2 General service and planning work
Where we provide consultancy, planning, itinerary preparation or other service work that is not tied to a date-specific leisure booking, cancellation rights and fees will depend on the stage reached and the work already performed. If we have already started work at your express request, you may be liable to pay a proportionate amount for services already supplied.
16.3 Third-party non-refundable items
Any non-refundable third-party amounts already committed under clause 14 remain non-refundable.
17. Cancellation by us
We may cancel or refuse a booking if:
- payment is not received when due;
- the requested service cannot be arranged on acceptable terms;
- you or your party behave abusively, illegally or unreasonably;
- continuing the booking would expose us, our suppliers or other persons to unreasonable risk;
- we are required to do so by law or supplier requirement.
If we cancel before any third-party commitment is made, we will refund sums paid for the cancelled service.
If we cancel because of your breach, non-payment, abusive behaviour or inaccurate information, reasonable costs already incurred may be deducted where legally permitted.
18. Our liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Subject to that:
- we are not liable for losses not caused by our breach;
- we are not liable for acts or omissions of third-party suppliers except where the law makes us responsible;
- we are not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, loss of enjoyment, reputational loss, or similar heads of loss, except to the extent such exclusion is prohibited by law;
- our total liability for any one claim arising out of our own acts or omissions shall be limited to the amount you paid us for the specific service giving rise to the claim, except where the law requires otherwise.
Under UK consumer law, services must be provided with reasonable care and skill, and terms and notices used with consumers must be fair and clear. Unfair terms, including excessive cancellation charges or wording that unfairly avoids responsibility, may not be enforceable.
19. Insurance
You are responsible for arranging your own appropriate travel, medical, cancellation, baggage and other insurance cover.
20. Complaints
If something goes wrong, please contact us as soon as reasonably possible.
You agree to give us a reasonable opportunity to investigate and, where possible, seek a practical solution with the relevant supplier.
21. Intellectual property and website use
Unless otherwise stated, the content of this website, including text, layout, branding and original materials, belongs to Demapal Ltd or its licensors.
You may view, download and print pages for your own personal, non-commercial use. You must not copy, republish, scrape, reproduce or exploit website content for commercial use without our prior written consent.
Links to third-party websites are provided for convenience only. We are not responsible for their content, availability or accuracy.
22. Privacy and data protection
We process personal data in accordance with our Privacy Policy, which forms an important part of how we deliver our services.
Submitting an enquiry or booking request does not by itself subscribe you to marketing. Any marketing consent must be given separately. ICO guidance says consent requests should be prominent and kept separate from Terms and Conditions, and consent is not always the right lawful basis for processing needed to deliver the service requested.
23. Cookies
Our website uses cookies and similar technologies. Essential cookies may be used without consent where necessary to provide the service requested by the user. Non-essential cookies, including analytics, advertising or similar cookies, will only be used where required consent has been obtained through our cookie settings tools.
24. Entire agreement and severability
These Terms, together with any quotation, invoice, booking confirmation, Privacy Policy and any specific written booking terms we send you, form the agreement between us for the relevant service.
If any provision is held invalid or unenforceable, the remainder shall remain in full force and effect.
25. Governing law and jurisdiction
These Terms and any non-contractual disputes arising out of or in connection with them shall be governed by the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.